FAQs

How do I contact Customer Service?

You can send an email to ciga2021@gmail.com regarding what you need, which will be replied within 12 hours, 48 hours on weekends.

Order

Question:How do I make an order?
1.Once you want to make an order, choose your size and color and click on the 'ADD TO CART' button on the product page.
2.Review the items in your shopping cart by clicking the 'VIEW CART' button .
3.Click on 'CHECK OUT' to write down your address.
4.Choose a payment method by clicking “CONTINUE TO PAYMENT METHOD” to complete your order.

Question:How to cancel my order?
Answer:The order can be canceled for free within 12 hours after placing your order.

Question:Can I change/modify my shipping address/sizes?
Answer:We can help you modify your order BEFORE shipment. Once your package shipped, we will not be able to change anything.
Please kindly contact our serviceman via email address: support@simple-flavor.com
We will try our best to serve you well.

Shipping

Question:Which destination does simple-flavor ship to? How long does the delivery take?
Answer:We could ship worldwide. Free FedEx Shipping on orders over US $99.00

Receiving Time=Processing time + Shipping time
It normally takes 3 business days for us to process your order.
And the shipping time is 5-10 workdays for express shipping.

Question:When should I order?
Answer:Usually, you will receive your dress within 7-15 days after you confirmed you order. So we suggest you make your order one month before your wedding date to give us more time for re-confirming, making and shipping.

Question:How much will I pay for the delivery?
Answer:The shipping fee is about $18.99 and you will get a free shipping when your order is or over $99.

Question:Where are your products sent from?
Answer:We currently have warehouses in the United States, Europe, and China. Usually, products will be sent as per the principle of proximity. And we will arrange a transfer from the allocation of other warehouses if any items are out of stock.

Return & Refund

Question:What is your return policy?
We support refund/ exchange service within 15 days after delivery.
Answer:To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Product

Question:Are these used dresses?
Answer：All items, products we offer are new. We do not accept or offer resale items.

Question：Is the physical dress is as the same as picture?
Answer：Our physical dress is 90% similarity compared to picture.The precise color of the items may vary depending on the specific monitor, The color also have color shading compared to the picture of the dress.